emergency button for seniors
This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service. When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424. 23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds which they hadn’t, I checked. Recently, I spoke with a representative of ADT, followed up by a manager. The rep stated that she has numerous notes showing my attempts to get MY money back. The manager basically said that I was owed the money, and after a brief hold, advised that they owed me nothing. It’s been 8 years!I think I’ve been more than accommodating.